What is a Wallet Key key in your wallet?

Wallet key allows you to store your Wallet key so you can unlock doors using your phone or a compatible smartwatch.

How can I tell if I can use a Wallet key?

If your device is compatible with Wallet keys, you will see an Add to Wallet button at the end of your online check-in.

I am not able to add my Wallet key to Wallet. What should I do?

Don’t worry, you can always check in at the front desk when you arrive at the hotel in person.

Can I use a Wallet key and a physical hotel key card at the same time?

Yes, you can use both.

What if I have multiple stays at a hotel?

Your room key will be automatically activated for each room that you have reserved.

What happens to my Wallet key in Google Wallet if I lose my Android phone?

If your Android phone is misplaced or lost, you should use the Find My Device app to remotely delete/wipe a lost device. Find, secure, or erase a lost Android device – Google
Account Help.

Which devices support Wallet key in Google Wallet?

Android: Android 9 or higher with NFC turned on.
Google Wallet: The latest version of Google Wallet app (recommended).

Link to: Room Key in Apple Wallet FAQs